Thank you for shopping with us at FK Store. We hope you are delighted with your purchase. However, if you need to return an item, please follow our Return & Refund Policy outlined below.
1. Return Eligibility:
To be eligible for a return, your item must:
Be in its original condition and packaging.
Not be used, worn, or altered.
Include the original receipt or proof of purchase.
2. Return Process:
To initiate a return:
Contact our customer service team at support@fatimakazmii.com to request a Return Authorization (RA) number.
Pack your item securely in its original packaging, including all tags and labels.
Clearly write the RA number on the package.
Ship the item to the address provided by our customer service team.
3. Return Shipping Costs:
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or was sent in error.
4. Refunds:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment. Please allow 7-10 business days for the credit to appear on your statement.
5. Exchanges:
We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. Non-Returnable Items:
The following items cannot be returned:
Sale or clearance items
Gift cards
Customized or personalized products
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover the return shipping costs. Once the item is returned, we will issue a replacement or refund based on your preference.
8. Contact Us:
For any questions regarding returns or refunds, please contact our customer service team at support@fatimakazmii.com.
We appreciate your understanding and cooperation. Thank you for shopping with FK Store!
